Refund and Return Policy

At Boho Prep, we carefully curate every women's dress and garment, dedicated to delivering exceptional style, comfort, and quality. We value every customer's shopping experience and have established a clear, fair return and refund policy for all items purchased both online and in-store.

1. Return Timeframe

We accept return and exchange requests within 30 business days of the order delivery date. Requests submitted after this period will not be accepted and will not qualify for a return or refund.

2. Return Eligibility Requirements

To qualify for a return or refund, all returned women's dresses and garments must meet the following conditions:

- Items must be in brand-new condition—unworn, unwashed, and undamaged.

- All original tags, labels, and packaging must be intact and complete.

- Free from stains, odors, scratches, alterations, or damage caused by customer use.

- Valid order confirmation or proof of purchase must be provided when processing the return.

Final Sale Items: Discounted items, clearance stock, or promotional items are classified as "Final Sale" and are ineligible for return or refund, unless a quality defect or shipping error is verified.

3. Order Cancellation and Refund Rules

If you wish to cancel your order before it ships, please contact our customer support team immediately. We offer free order cancellation and full refunds with no hidden processing fees.

Once an order has shipped, it cannot be cancelled. For changes or other requests, please follow our standard return and refund process after receiving the package.

4. Damaged, Defective, or Incorrect Items

If you receive a dress that is damaged, defective, the wrong size, or the wrong item due to errors in our packaging or shipping, please contact us within 24 hours of delivery and provide clear photos or videos for verification. We will provide a solution—such as a free replacement, full refund, or partial refund—at no additional cost to you.

5. Refund Processing Time

Once we receive and verify that the returned item meets our return criteria, we will process your refund within 5 business days. All refunds will be issued to the original payment account used for the purchase.

The actual time it takes for funds to appear in your account depends on the processing speed of your bank or payment service provider; it typically takes up to 10 business days for the refund to be reflected in your account.

6. Return Shipping Costs

For returns initiated due to personal reasons (such as incorrect size, style preference, or change of mind), the customer is responsible for return shipping costs. However, if the return is due to quality defects, product damage, or an error on our part (e.g., incorrect shipment), we will cover the return shipping costs.